Frequently Asked Questions
Customer Services
How can I direct my complaints?
Our Customer Service hotline is 444 0 795.
You can mail your complaints at info@soyak.com.tr or transmit in written to the fax number (216) 544 96 80. All inquiries are handled and our dear customers are informed in shortest possible time.
What is Soyak After Delivery Service in years and how long is the warranty period?
Soyak grants the warranty certificates of any products within warranty as delivered to you and the periods of warranty are specified on these certificates (i.e.; white goods).
Except for those not caused by user negligence, Soyak shall repair or ensure the repair of any products delivered without warranty certificate, for a period of 2 years.
How will the site administration be organized in Soyak Siesta? Will Soyak be involved in site administration?
TEMPORARY ADMINISTRATION consisting of the persons to be appointed by Soyak will be authorized in 1st phase of Soyak Siesta project for 1 year.
Each block shall elect 1 (one) block manager and inspector upon announcement of Soyak following the completion of the Temporary Administration's duty period at the end of 1st year. Method of announcement and procedure of the elections are specified in Administration Plan in detail.
